Q1.Royal Canin® pet food is too salty and too greasy (oily) than the other pet food brand.
->At ROYAL CANIN® we pride ourselves on the excellent palatability of our diets. As part of this, our kibble has a unique palability enhancer, utilising a combination of lipids and proteins to ensure excellent palatability, even for veterinary therapeutic diets. This is why the surface of ROYAL CANIN® kibble may feel slightly greasy, but be assured that the overall nutritional value of the kibble is as tailored as possible for your pet.
You have found your kibbles too oily or sticky. This is mostly a seasonal phenomenon that we have observed, (for several years already) through our consumer feedbacks and we can explain. At the end of the production process, aromas flavor and vitamins/minerals are sprayed on the kibble surface in 3 different layers to increase palatability. In the 3 layers of coating, there is a layer of high fat content that increases palatability. This fatty content is designed to melt out when eaten and increase palatability. In some cases the fatty content melts out due to temperature or environmental changes and may appear oily on the kibble surface. It's a phenomenon of exudation of fat at the kibble surface. Please be reassured it's not an effect of quality change but the result of our willingness to improve the palatability.
We understand that even though there is no risk for your pet this is not the quality that you expect; that is why we conduce thorough research and investigations to better understand how to reduce this phenomenon and to be able to provide you with a consistent product throughout the year and resolve these seasonal effects.
Q2.Royal Canin® uses cheap ingredients that contains by-products, like hearts, livers and lungs.
->All animal protein used by Royal Canin® is declared suitable for human consumption. Proteins, vitamins and minerals that are essential to the health of your pet can be found in abundance in by-products such as hearts, livers and lungs. Royal Canin® uses high quality by-products (termed animal derivatives in our ingredients list). Our high-quality by-products are not only safe and nutritious, they also have a lower impact on the environment.
Q3.The dog poop was extremely smelly compared to the poop when my dog eats dry food from other brands.
->Royal Canin® diets utilise very highly digestible ingredients, including importantly, highly digestible proteins, alongside prebiotics to ensure good digestive health. As such, your cat or dog will utilize the majority of the nutrients in the food meaning they are much more likely to produce smaller, firmer and less smelly faeces. It would be very uncommon and unlikely for Royal Canin® diet's to cause loose or foul smelling poop, however it is important that when transitioning on to any new Royal Canin® diet, that a 7 day transition is followed to help avoid any gastrointestinal upset.
Q4.My vet recommended grain free and gluten free diet over other pet food choices.
->Although many pet owners themselves require a gluten free or grain free diet, there is no hard evidence that a gluten free or grain free diet is helpful to your pet. Wheat gluten is used in pet foods as an excellent source of essential amino acids. It complements those from animal based ingredients to help provide the best nutrition for your pet. Gluten is a nutritionally valuable plant protein that is found in wheat, rye, buckwheat, barley and oats. Wheat is the only cereal that contains gliadin – the gluten that causes celiac disease in humans. Celiac disease has never been reported in cats and has only been reported in one breeding line of Irish Setter dogs. Grains used in pet foods are an excellent source of energy and help provide complete and balanced nutrition. The indigestible outer husks are removed by Royal Canin® so they can be easily digested by cats and dogs. The most commonly reported food allergens in cats and dogs are proteins such as beef, dairy, chicken and fish. At Royal Canin® we hold science at the heart of everything we do. Until there is published evidence that grain free or gluten free diets are beneficial to pets, we will not be producing diets purely to appeal to human based trends.
Q5.The palatability is too good, it must contain a lot of artificial flavouring substances.
->At ROYAL CANIN® we pride ourselves on the excellent palatability of our diets. For this, our kibbles has an unique palatability enhancer,, utilising a combination of lipids and proteins to ensure excellent palatability, even for veterinary therapeutic diets. Our kibbles do not contain any artificial colours or flavourings.
Q6.Royal Canin® is not recommended by any credible 3rd party magazines/associations. i.e. Whole Dog Journal (popular in TW/HK that give ranking for organic and holistic brands)
->Royal Canin® is a well respected brand utilised by veterinarians and veterinary specialists worldwide. The science and research generated by our R&D department and via partnerships with a large number of external veterinary institutions and universities has been used and shared amongst the profession, and ROYAL CANIN® is often seen as leading the way forward for Health Nutrition for cats and dogs globally. With science and innovation at our heart, we strive to publish data via peer-reviewed scientific literature to share our knowledge and insights with the world, and you will find many published articles regarding ROYAL CANIN® research. At ROYAL CANIN® 5 board certified veterinary nutritionists along with a large team of veterinarians and researchers continue to ensure the most appropriate, tailored health nutrition exists for your pets, and pets around the world.
Q7.Royal Canin® pet food is causing digesting issues such as diarrhea (soft stool), vomiting, and constipation…
->Royal Canin® diets utilise very highly digestible ingredients, including importantly, highly digestible proteins, alongside prebiotics to ensure good digestive health. As such, your cat or dog will utilize the majority of the nutrients in the food meaning they are much more likely to produce smaller, firmer and less smelly faeces. It would be very uncommon and unlikely for Royal Canin® diet's to cause digestive issue, however it is important that when transitioning on to any new Royal Canin® diet, that a 7 day transition is followed to help avoid any gastrointestinal upset. If your pet has ongoing digestive upset, then be sure to follow up with your Veterinarian to rule out a number of potential causes. As part of this, your Veterinarian may recommend a Royal Canin® veterinary therapeutic diet designed for Gastro Intestinal disorders, or perhaps even a unique hydrolyzed diet if a food allergy is suspected.
Q8.Feeding Royal Canin® cat food can cause feline acne.
->While there are many suspected causes for feline acne (including poor hygiene, stress, plastic bowls, suppressed immune system and mites to name a few), there is no true known cause, and diet certainly hasn't been identified as a key risk factor. If your cat suffers from feline acne, your local Veterinarian will be able to help you manage and treat this issue accordingly with regular cleaning and medication if necessary.
Q9.It's hard to switch brands once your cat has ever tried Royal Canin®.
->At Royal Canin® we pride ourselves on the excellent palatability of our diets, along with the fact that are highly digestible, produced via the highest standards of quality and food safety, and are tailored as precisly as possible, to the individual needs dogs and cats of all breeds, lifestyles and ages. There are a large number of diets available for dogs and cats to allow you to find the diet that is the most suited to your pet. There is no issue with changing from one diet to another, either within the Royal Canin® portfolio, or to another brand, however it is important that when transitioning on to any new diet, that a 7 day transition is followed to help avoid any gastrointestinal upset.